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At Eden Hut, we aim to provide a seamless delivery experience for our handcrafted saunas and hot tubs across the UK and Ireland. Below, you'll find all the necessary details to ensure smooth delivery and positioning.
Standard Delivery: We offer free kerbside delivery to most locations in Mainland UK. Once your hot tub is ready, our team will coordinate a convenient delivery date. The hot tub will arrive on a transport vehicle and be brought to the kerbside at your property. Please note that unloading the hot tub from the delivery vehicle and positioning it to the final location is the client’s responsibility.
Positioning Your Hot Tub: Due to the size and weight of the hot tub, it will need to be lifted and carried into place. We recommend having 4-5 able-bodied individuals to assist with this. The pathway to the installation area should be clear of any obstacles to ensure smooth access.
If access to the desired location is restricted, such as through narrow spaces or uneven terrain, specialized equipment like a crane may be necessary. In such cases, it is the client’s responsibility to arrange crane services, or alternatively, we can arrange this for you at an additional cost. Please inform us in advance if crane services are required.
Standard Delivery: Our saunas are delivered fully assembled to the kerbside or the nearest accessible point to your property. Unloading the sauna from the vehicle and positioning it is the client’s responsibility.
Positioning Your Sauna: Since the sauna arrives fully assembled, it must be positioned using a crane due to its size and weight. The sauna will be delivered as a complete unit and cannot be carried manually. It is the client’s responsibility to arrange crane services to lift and place the sauna into its final location.
If needed, we can arrange crane services on your behalf for an additional fee. Please make sure to inform us in advance if this service is required so that we can coordinate accordingly. The area where the sauna will be placed should be prepared in advance, and clear access should be provided for the crane.
Once the sauna or hot tub has been delivered to the kerbside, full responsibility for unloading, handling, and positioning transfers to the client. Eden Hut cannot be held liable for any damages, misuse, or issues caused during handling or use due to failure to follow the guidelines provided. It is crucial that the client follows the instructions carefully to ensure safe and proper installation.
Have questions about delivery, installation, or anything else related to our hot tubs and saunas? We're here to help! Fill out the form, and our dedicated team will assist you promptly. Your satisfaction is our priority. Get in touch today!