Yes, our hot tubs and saunas come fully assembled, so you can start using them immediately once delivered.

Yes, it's recommended to treat the exterior of your hot tub or sauna with stain or linseed oil to protect it from weather and moisture.

Typically, no electrical connection is required unless you opt for extras like jets or LED lights. In such cases, we recommend contacting a qualified electrician to assist you with this matter.

Yes, saunas require an electrical connection. The exact requirements depend on the type of heater you choose, and our team will provide detailed information before delivery. We recommend contacting a qualified electrician to assist you with this matter.

The base for the sauna should be level and solid. Suitable options include paving stones, large tiles, screw piles, or concrete piles to provide stability.

The base for your hot tub must be level, solid, and able to support the full weight of the tub when filled. It's crucial that the foundation is stable and flat to prevent any shifting or movement over time, ensuring the longevity and safety of the hot tub.

A sand filter is essential for maintaining clean water in your hot tub. It helps by filtering out debris and particles, improving water quality. It’s necessary when using chemicals, as it circulates the water, ensuring the chemicals work effectively.

We offer kerbside delivery for hot tubs across Mainland UK. We always try to deliver as close to the desired location as possible, but it is the client’s responsibility to move the hot tub into the final position. Typically, 4-5 people are needed to assist with positioning the hot tub. Please ensure that access to the location is clear and suitable for moving the tub.

Saunas are delivered fully assembled to the kerbside. Due to their size and weight, a crane will be required to position the sauna into place. The crane must be arranged by the client, but we can organize this service for you at an additional fee if needed. Please contact us to discuss crane arrangements.

No, we do not offer cancellations or refunds as our products are made to order.

With proper maintenance, including treating the wood and keeping the tub clean, your hot tub can last for many years.

Typically, it takes about 2-3 hours to fully heat a hot tub, depending on the size of the tub and the outdoor temperature.

Yes, you can burn dry wood or other solid fuels to heat the hot tub. We recommend using seasoned, dry wood for optimal efficiency and to reduce smoke.

With regular care and proper maintenance, including treating the exterior wood, your outdoor sauna can last for many years.

Yes, all of our products are covered by a 2-year manufacturer warranty.

We require a 10% upfront payment to initiate the production of your hot tub or sauna. The remaining balance is due upon delivery. Please note that deposit payments are non-refundable, and final payment must be made before the product is unloaded at your property.